Meet Ticket Tim,
Your New AI Support agent
Hello, I'm Ticket Tim! I am your newest digital ticket support agent, specially designed to take your customer service to the next level. I am available to you and your customers day and night, without breaks or days off. Let's shape the future of ticket support together!
Start NowWhat is Ticket Tim?
Ticket Tim is an advanced AI-driven agent designed to resolve support tickets automatically and efficiently. By using machine learning and natural language processing, Ticket Tim provides consistent and high-quality customer service 24/7, helping companies speed up their response times and contributing to increased customer satisfaction.
Specifically intended for companies that strive for optimization in customer support, Ticket Tim acts as a virtual employee that can efficiently handle both first-line and second-line tickets.
What is Ticket Tim the best at?
Automatically Resolve Tickets
Using advanced AI technology, Ticket Tim resolves all your 1st and 2nd line tickets.
24/7 Support
Whether it's day or night, weekend or holiday, Ticket Tim is always available to help your customers.
Instant Response
Customers like quick answers. Ticket Tim has an answer ready immediately.
Consistent Quality
No worries about human error or varying quality. Ticket Tim delivers the same high service every time.
Compare Ticket Tim with your staff
Ticket Tim
vs
Your support employee
Cost
Productivity
Ticket Resolution
Knowledge
Vacation Time
Traditional ticket support workflow
Ticket system
Ticket creation
A customer or end user experiences a problem and submits a support ticket via an online portal, email or telephone.
employee
Ticket prioritization
The tickets received are assessed for urgency and complexity.
employee
Ticket assignment
Tickets are assigned to the appropriate support teams or individual support agents based on their expertise and the nature of the issue.
employee
Solving
The assigned employee investigates the problem and devises a suitable solution. This takes a lot of time and requires a large team of support staff.
Ticket system
Close ticket
After the problem has been successfully resolved, the customer is notified and the ticket is closed.
Your workflow with Ticket Tim
Ticket system
Ticket creation
A customer or end user experiences a problem and submits a support ticket via an online portal, email or telephone.
GPT (AI)
solving
The AI starts to analyze the ticket. Based on training and a customized database, a solution is provided within seconds.
Ticket system
Close ticket
After the problem has been successfully resolved, the customer is notified and the ticket is closed.
The future of ticket support
- Ticket Tim
What does a partnership with SmartArc look like?
A collaboration with SmartArc means seamless integration of A.I. in your business processes. We start with a thorough analysis of your current systems, followed by a tailor-made solution via API connections.
Your existing software remains unchanged, while our A.I. communicates with it effortlessly. Together we strive for optimization, efficiency and growth, with minimal disruption and maximum results.
We start by analyzing the entire workflow you want to automate.
After the analysis, we prepare a quote with a predetermined price for the A.I.
We will then work to integrate Ticket Tim into your current systems.
After everything has been completed successfully, the payment can be processed.
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FAQs
View our most frequently asked questions. If you have any questions, please feel free
to contact the SmartArc team.
SmartArc specializes in developing AI-driven solutions that optimize business processes, leading to increased efficiency and cost savings.
Yes, regardless of size or industry, every business can benefit from AI automation. We offerboth tailor-made and ready-made solutions for various issues.
We use API connections to seamlessly integrate our AI solutions with your current systems, without major infrastructure adjustments.
Costs vary depending on the specific needs and scope of the implementation.
Contact us for a tailor-made quote.
Absolutely. Data privacy and security are of the utmost importance to us. We take all necessary measures to keep your data safe.
Many customers notice immediate improvements after implementation. However, the full impact often becomes more apparent after a few months of integration and adjustment.
Yes, we provide comprehensive training for your team and ongoing support to ensure you get the most out of our solutions.
Our team is constantly in research and development. We stay informed of the latest trends and apply this knowledge in our solutions.
Contact us via our contact page. One of our experts will then contact you as soon as possibleto discuss your needs and objectives.
Ticket Tim is an AI-driven agent designed to resolve support tickets automatically and efficiently, specifically for ICT management.
Ticket Tim is ideal for ICT companies that provide management services to other organizations and for companies that manage their own internal ICT department.
Ticket Tim is designed for easy and seamless integration, making it effortless to implement into your current IT support systems.
No, Ticket Tim acts as a powerful assistant that handles first-line and second-linetickets, allowing your team to focus on more complex issues.
Ticket Tim uses advanced AI algorithms that continuously learn from every interaction, ensuring accurate and timely solutions.
In rare cases where Ticket Tim is unable to resolve a ticket, the ticket is forwarded to a human agent for further handling.
Yes, Ticket Tim is built with the highest security standards and ensures strict data privacy and protection.
Thanks to the user-friendly integration, Ticket Tim can be fully operational within a few days in most cases.
Ticket Tim receives regular updates and improvements, with the system updating itself to always be at the forefront of the industry.
The costs of Ticket Tim depend on the specific needs and size of your organization. Contact us for a tailor-made quote.
Inbox Ivy is an advanced AI agent designed to automatically analyze emails and perform appropriate actions or automations based on the email content.
Inbox Ivy is designed to integrate seamlessly with most popular email providers, including Microsoft Outlook and Gmail. Implementation is simple and requires minimal technical intervention.
Yes, the security of your email data is our top priority. Inbox Ivy uses advanced encryption technologies and complies with all modern data and privacy guidelines.
When a customer sends a quote request via email, Inbox Ivy can recognize the content, extract the necessary information and then work together with File Fred to automatically generate a quote based on preset templates and pricing structures.
Absolutely. Inbox Ivy is flexible and can be customized to meet specific automation and analytics needs of your business.
For emails that cannot be processed automatically, Inbox Ivy will forward them to a designated human agent for further action or review.
Inbox Ivy is designed with a feedback mechanism. In the rare event of an error, it can be corrected and the system will learn from it to improve future performance.
Inbox Ivy can automate a wide range of tasks including sorting emails, answering frequently asked questions, archiving documents, sending notifications and much more, depending on the parameters set.
Inbox Ivy is regularly updated to introduce new features and security measures. Updates are rolled out automatically and require minimal user intervention.
The pricing model depends on the specific needs and scale of your business. Please contact our sales team for a tailor-made quote.
File Fred is an advanced AI-powered assistant specialized in automating and streamlining document-related tasks such as document creation, analysis, and management.
File Fred helps create and analyze documents more efficiently and accurately, saving time, increasing productivity and reducing the chance of errors.
Yes, File Fred is designed to integrate seamlessly with a variety of existing business systems and platforms.
File Fred can process a wide range of document types, including reports, contracts, invoices, and more.
File Fred uses advanced security measures to ensure that all information processed remains secure and confidential.
Absolutely. File Fred offers customizable options to meet your company's unique requirements and workflows.
File Fred offers highly accurate analysis functions thanks to advanced AI algorithms, ensuring reliable and insightful results.
File Fred stands out for its advanced AI capabilities, ease of use, and flexibility to adapt to different business environments.
Contact our sales team for a demonstration and information about implementing File Fred in your organization.
Yes, we offer extensive customer support and training to ensure you get the most out of File Fred.
Want to get started with Ticket Tim?
Meet the support solution of the future. Leave manual tickets behind and
embrace the speed of AI.
